FAQ

What is Weltail?

Weltail is an online platform offering a range of products, including Lifestyle, Home and Garden, Outdoor and camping and pet products.

What is the mission of Weltail?

Our mission is to provide high-quality products and excellent customer service, ensuring a seamless shopping experience for our customers.

How do I place an order?

Simply browse our products, add items to your cart, and follow the checkout process.

When will my order be processed?

We aim to process and ship orders within [insert timeframe, e.g., 24-48 hours] of receiving payment. Please note that processing times may vary during peak periods or due to unforeseen circumstances.

What payment methods do you accept?

We accept Shop Pay, Credit cards, G Pay, Apple Pay, PayPal, etc.

What is your shipping policy?

We offer Worldwide free shipping.

How long does delivery take?

Delivery times vary depending on your location, but we aim to deliver within 6 to 14 days.

Can I return a product?

Yes, you can return a product within 30 days if it meets our return policy conditions.

What if I receive a damaged or faulty item?

If you receive a damaged or faulty item, please contact our customer service team within 7 days with a detailed description and photos of the issue. We will provide a replacement or refund, depending on your preference.

How do I initiate a return?

Contact our customer service team to obtain a return merchandise authorization (RMA) number.

How do I cancel my order?

Please contact our customer service team as soon as possible to request cancellation. If your order has not yet shipped, we will cancel and refund your order. If your order has already shipped, you will need to follow our return policy to return the products and receive a refund.

What is the quality of your products?

We ensure our products meet high standards of quality and durability.

Are your products genuine?

Yes, we only sell authentic products from authorized suppliers.

How do I contact customer service?

Reach us through our website's contact form, email, or phone.

What are your customer service hours?

Our customer service team is available Every Day from 7 AM to 10 PM.